PRICE INCLUDES SHIPPING! (48 CONTIGUOUS STATES)
- Warranty Related Returns
Manufacturer accepts returns on products under warranty conditions of product
damage prior to customer receipt (damaged during shipping) as well as for product faults
under normal operating conditions for a period of 1 year from date of receipt.
• If the product damage is slight and can be fixed by a replacement part(s) Mfgr. will
send replacement part(s).
• Mfgr. will determine if the damage is extensive enough to warrant a return and if a
replacement is to be shipped to the customer.
• Normal wear and tear along with damage due to misuse or an animal’s chewing or
scratching product is not covered by the warranty.
Non Warranty Related Returns
To request a non-warranty return:
All Shipping costs are not refundable:
• Contact Otto Environmental for Information
o There will be a 30% Re-Stocking Fee
o Customer must pay for and coordinate shipping back
o Product must be repacked as it was when it was delivered to the customer.
It must arrive undamaged or the customer will be billed the full
amount for the damaged product. IT IS STRONGLY ENCOURAGED
that pictures be taken of the product prior to and after packing to
document its condition prior to shipping. These pictures should be
sent along with tracking information.